Frequently Asked Questions
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club, Maestro, UnionPay
- Digital Wallets: Apple Pay, Google Pay
- Shop Pay: Enjoy a faster checkout experience with Shop Pay.
For any questions or assistance with payment, feel free to contact us at info@ayanaclothing.com.
Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number on the courier's website to check the current status of your shipment.
All Sales Are Final
Due to the limited and pre-order nature of this collection, we are unable to offer returns or exchanges. Each piece is produced in small batches and reserved specifically for the customer at the time of order.
We kindly ask that you check all product details, sizing, and information carefully before purchasing. For full details, please refer to our Returns & Exchange Policy.
Shipping times vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-2 business days and standard shipping typically takes 3-5 business days.
If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, it cannot be changed or cancelled.
Currently, we only ship to the UK. If you are interested in international shipping, please DM us for more information. Please do not place an order if you are outside the UK. We hope to expand our shipping options soon.
You can contact our customer service team via email at info@ayanaclothing.com, or through our social media accounts on TikTok and Instagram @ayana.clothinguk. Additionally, you can reach us via the contact page on our website.
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